Angier, NC (July 31, 2014) – Angier Medical Services, a physician practice of Harnett Health System, was recently recognized with an Excellence through Insight award for Overall Patient Experience in the CG-CAHPS database by HealthStream, Inc. (NASDAQ: HSTM).
Angier Medical Services was awarded this honor for its commitment to excellence in patient care. To qualify for an award, a hospital must have been a patient satisfaction-tracking client of HealthStream in 2013, scored in the 75th percentile or higher, and surveyed a minimum of 100 patients. Angier Medical Services was chosen for receiving the highest ratings in Overall Patient Experience clinic satisfaction from among HealthStream’s clients, as well as exceeding industry standards. With a score of 92.7%, Angier Medical Services was the only practice in North Carolina to be recognized and ranked among the Top 5 clinics in the HealthStream database. Nation-wide, the average score was 79.8%.
Ken Bryan, CEO of Harnett Health applauds the practice’s hard work, “Our entire organization focuses on quality patient experiences, and this is a tremendous accomplishment for Dr. Butler and his staff. We’ve been putting processes in place to make sure our patients feel valued and appreciated, whether they are a patient in one of our hospitals, an outpatient at a clinic, or a patient at one of our primary care practices.”
Brad Butler, MD, board certified family practitioner at Angier Medical says, “This is truly an honor for all of us at Angier Medical Services. Our staff works diligently to provide excellent patient care, and being nationally recognized by HealthStream is an indication we are on the right track.”
HealthStream CEO Robert A. Frist, Jr. said, “We applaud Angier Medical Services’ high-level commitment to excellence in healthcare, and are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”
For more information, visit www.harnetthealth.org
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